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Evidence Guide: FNSCRD302 - Monitor and control accounts receivable

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSCRD302 - Monitor and control accounts receivable

What evidence can you provide to prove your understanding of each of the following citeria?

Collect and record monies due

  1. Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements
  2. Record and monitor transactions on account accurately according to organisational policy and guidelines
  3. Maintain customer contact records accurately
Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and monitor transactions on account accurately according to organisational policy and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain customer contact records accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review compliance with terms and conditions

  1. Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines
  2. Contact customers promptly and courteously to bring account within terms
Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact customers promptly and courteously to bring account within terms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve disputed amounts within predetermined parameters

  1. Research background of dispute, based on customer outline
  2. Check records thoroughly for verification of all case material
  3. Correctly identify type of dispute and resolve in accordance with organisational policy and procedures
Research background of dispute, based on customer outline

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check records thoroughly for verification of all case material

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Correctly identify type of dispute and resolve in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect and record monies due

1.1 Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements

1.2 Record and monitor transactions on account accurately according to organisational policy and guidelines

1.3 Maintain customer contact records accurately

2. Review compliance with terms and conditions

2.1 Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines

2.2 Contact customers promptly and courteously to bring account within terms

3. Resolve disputed amounts within predetermined parameters

3.1 Research background of dispute, based on customer outline

3.2 Check records thoroughly for verification of all case material

3.3 Correctly identify type of dispute and resolve in accordance with organisational policy and procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect and record monies due

1.1 Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements

1.2 Record and monitor transactions on account accurately according to organisational policy and guidelines

1.3 Maintain customer contact records accurately

2. Review compliance with terms and conditions

2.1 Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines

2.2 Contact customers promptly and courteously to bring account within terms

3. Resolve disputed amounts within predetermined parameters

3.1 Research background of dispute, based on customer outline

3.2 Check records thoroughly for verification of all case material

3.3 Correctly identify type of dispute and resolve in accordance with organisational policy and procedures

Evidence of the ability to:

comply with appropriate legislation

follow organisational credit policy and guidelines relating to account control and monitoring practice

liaise with others to clarify information for basic credit accounts

deal with and resolve disputes that comply with legislative requirements and organisational guidelines

use data entry and recording systems to maintain and monitor customer accounts and records.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe organisational credit management protocols and processes

explain organisational policy on handling complaints and dispute resolution

explain the compliance requirements of the credit management sector and identify related legislation.